Skip to content
  1. Do it online
  2. Login
  3. Have your say
  4. My Durham

The leaders of the seven local councils, the North of Tyne Mayor and Northumbria's Police and Crime Commissioner encourage people to work together to move out of Tier 3 as quickly and as safely as possible.

How to get food when you're self-isolating


If you have to self-isolate, there are a number of options available to help you access food and other essential supplies.

Help from family and friends

If family, friends or neighbours can support you, some supermarkets have introduced volunteer shopping cards to help people who cannot leave the house.

It is a simple, contact-free way of providing money to volunteers and is available as the following schemes:

Priority home deliveries

If you have received a letter from the NHS or identified on Gov.uk as extremely vulnerable, you can register for shielding support to get access to priority supermarket deliveries. You'll be asked for your NHS number - you can find it on any letter the NHS has sent you, or on a prescription. If you are already receiving priority access to supermarket delivery slots this will continue, you do not need to do anything further. 

The following supermarkets currently offer this service:

Everyday essentials

If you just need everyday essentials, you can now buy food boxes from some supermarkets. Delivery of these is often quicker than a home delivery slot. The following supermarkets are currently offering this service:

Specialist requirements

If you're not able to access other help and you require personal shopping or have special dietary requirements, local support groups and organisations who may provide assistance are listed on Locate: help with food.

You can also register for help - see our Get help if you're self-isolating page.

Financial hardship

If you need food and are struggling financially, you can find a list of local support groups and organisations who provide low-cost or free food or cooked meals - please see our Locate - our online support directory. This information is regularly updated and you can look-up support in your area.

The organisations and groups listed will have their own guidelines for those who are eligible for their support.

Welfare assistance scheme

You may be entitled to help with your daily living expenses from our welfare assistance scheme, which includes food or funds to help pay for food. 

Further support

If you are still struggling, we may be able to provide you with a standard box of food and toiletries. This standard box costs £30.00. If you are unable to access food through vulnerability or hardship or are struggling due to clinical or religious dietary needs, please see our Get help if you're self-isolating information to request help through our community hub - our staff will provide advice and guidance.

Contact us
County Durham Together Community Hub
03000 260 260
Share this page on Facebook Share this page on Twitter Print this page