Changes to the garden waste collection scheme
Our garden waste collections start on Saturday 2 May 2020 and we'll be collecting on Saturdays and Mondays.
So that our teams can continue to support essential rubbish and recycling collections, we will be delivering Saturday or Monday collections for those who have already signed up to our garden waste scheme from Saturday 2 May.
Saturday and Monday collections
Customers normally receiving collections on Tuesdays or Wednesdays will now be collected on Saturday. If you would normally have collections on Thursdays or Fridays, your garden waste will now be collected on Monday. All customers will receive an email or letter with new collection dates. You can find your updated collection dates by checking My Durham.
Please place your bin out by 7.00am as usual on your revised collection day.
Reviewing the situation for further changes
The changed collection days are scheduled for four months, starting from May.
As the national guidance on Coronavirus changes, we will review how we operate the garden waste service and we will give you as much notice as possible of further changes beyond these dates.
Depending how things develop, we may be able to revert back to mid-week collections, so please hang onto your original collections calendar, just in case we are able to reinstate those dates.
Updating contact details
Please update your online customer account with up to date contact details wherever possible. This will allow us to contact you more quickly with any important information about the service. If you do not have an online account you can register on our customer account web page.
Disposing of garden waste until collections start
Garden waste can either be home composted or stored at home until the scheme starts.
Additional garden waste
Extra bags of garden waste will not be collected once the scheme starts. The garden waste collection service is per year, per bin. Garden waste must be contained within the bin on collection day - no extra waste will be collected. Please do not place extra garden waste at the side of the bin or balanced on the lid.
Garden waste must not be placed in plastic bags or any sort of packaging, as this affects the composting process and contaminates the resultant compost.
The scheme is still operating in the Teesdale area
Garden waste in the Teesdale area is collected by Teesdale Conservation Volunteers (trading as Rotters). Rotters arrangements are separate to ours. You can out more from their website: Rotters.
Find out more
You can contact us for more information on the garden waste scheme.