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Change the address on your bus pass


If you move house, you need to let us know.

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Before you travel, please follow the latest travel advice.

A 9.30am time restriction on the use of concessionary bus passes is in place to help with social distancing, even at peak travel times. If you have a County Durham travel pass, you can board in a County Durham bus before 9.30am for a flat fare of 50p.

For new/replacement passes, our travel pass supplier may take a day or two more than our indicated seven to ten days for you to receive your new pass.

If you move house within the county, you need to send us evidence that you still live in the county.

If you move out of the area you need to contact us to let us know as you will no longer be eligible for our scheme and will need to apply to your new council.

Contact us
Passenger Transport
03000 268 667
Our address is:
  • Regeneration and Local Services
  • Durham County Council
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UQ
0191 389 8182
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