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Our estore payments system will not be available on Wednesday 21 April due to essential maintenance. This includes payments for council tax, business rates, housing benefit overpayments, invoices and blue badges. We apologise for any inconvenience this may cause.

Equality & Diversity


We are committed to promoting equality and diversity - as an employer, in the services we provide, in partnerships, and in the decisions we make.

Equality and inclusion are at the heart of our vision and core values. We understand the wider benefits of improving everyone's quality of life and recognise that inequality continues to affect different people and communities in different ways. We are committed to creating and sustaining a modern and supportive working environment for our employees and tackling the inequalities, prejudice and discrimination affecting the diverse communities which we serve.

Public sector equality duty

The Equality Act came into force in October 2010, it includes general and specific legal duties which public bodies must meet.

This includes setting and publishing equality objectives and publishing information annually to show how we meet the general equality duty in the way we provide services, employ people and make decisions.

Setting equality objectives which are specific and measurable helps us to better perform the public sector equality duty and focus attention on priority equality issues.

Our current objectives, as embedded within the Council Plan (2020-2023) are:

  • We will improve employment opportunities for disabled people: as a Disability Confident Leader, we will improve recruitment and retention rates of disabled people within the council and work with businesses locally to improve disability employment rates countywide and through our approach to procurement.
  • We will build inclusive communities: to connect our communities and improve levels of tolerance and integration for our diverse communities we will support better partnership working on equality. This work will support a series of events that foster good relations between groups.
  • We will build an inclusive and welcoming employee culture: through our transformation programme we will become a more inclusive organisation by improving our staff engagement through the development of staff networks and improving how we collect, monitor, analyse and utilise staff diversity data.

Gender Pay Gap

Gender pay gap reporting legislation requires employers with 250 or more employees to publish information on the pay gap between their male and female employees. See Gender pay gap for further information.

Durham Insight

Durham Insight is a shared intelligence, research and knowledge base for County Durham providing easy access to information and data on local area and communities. This includes equalities data. See Durham Insight for further information.

Equality Impact Assessments

From 2012 onwards we have published our Equality Impact Assessments with Cabinet reports.

Supporting organisations

  • The Equality and Human Rights Commission is a national organisation which provides information and advice about equality and diversity. It also produces guidance on the legal responsibilities which we have as a council.
  • The Equality Advisory and Support Service is a free service providing advice, guidance and support to individuals who face incidents of discrimination. The service explains rights under the Equality Act 2010 and Human Rights Act 1998 and can work with you to find an informal resolution to your complaint of discrimination.
Contact us
Equality and Diversity
03000 268 019
Our address is:
  • Room 4/139
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UF
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