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Replace an existing bus pass


If your pass is lost or stolen, or you have changed address, you can ask for a replacement bus pass​​​​​​​.

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Before you travel, please follow the latest travel advice.

A 9.30am time restriction on the use of concessionary bus passes is in place to help with social distancing, even at peak travel times. If you have a County Durham travel pass, you can board in a County Durham bus before 9.30am for a flat fare of 50p.

For new/replacement passes, our travel pass supplier may take a day or two more than our indicated seven to ten days for you to receive your new pass.

Lost or stolen passes

Your initial bus pass is supplied free of charge. However, a charge of £5 will be made to replace lost or damaged passes. Please contact us to ask for a replacement.

Change of address

Contact us
Passenger Transport
03000 268 667
Our address is:
  • Regeneration and Local Services
  • Durham County Council
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UQ
0191 389 8182
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