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Durham County Council

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Privacy and data protection


Information about what we do with any information you send us through our website.

Information which you send to Durham County Council through this website, either by email or through electronic forms, will be treated as follows:

  1. We will keep information no longer than we reasonably believe is necessary.
  2. We will use information only for the purpose for which you sent it.
  3. We may use information for statistical analysis but in such a way that your identity will not be involved.

You will not receive unsolicited paper or electronic mail from us as a result of using an electronic form unless we explicitly ask for and get your permission. We will not pass on your email address or any of your personal details to other organisations unless explicitly stated.

If any forms need further consent from you, this will be explicitly asked for, and explained, as part of the submission process.

Unless stated otherwise (for example that you are viewing information over a secure connection) information transmitted over the internet is not secure and we cannot accept responsibility for misuse of information intercepted in this way.

All emails and any associated attachments received by Durham County Council will be electronically intercepted and examined for viruses etc. This is purely routine and any delay will be kept to a minimum.

Durham County Council is the registered data controller (registration number Z1808275). To understand how your personal information is processed you may need to refer to any personal communications you have received, check any privacy notices we have provided or contact us directly to ask about your personal circumstances. In most cases, your first point of contact will be the service that has collected your personal data. For further information on the Data Protection Act and the Council's responsibilities under it please consult the Information Commissioner's Office (ICO).

Paying for goods and services

Any personal details you supply to Durham County Council when paying for goods and services through this website will be held and/or computerised by us for the purposes of processing your payment. Some personal details will be disclosed to banks and other financial institutions in order to process the payment.

If you are under 16

Please get permission from a parent or guardian before using our website. We advise that you never reveal any personal information about yourself or anyone else (for example; your home address, telephone or email details).