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Access Bus service


The Access Bus provides a timetabled bus service to popular shopping and leisure destinations for people who have difficulty getting about. The service covers towns and villages across the county.

Am I eligible for the Access Bus?

You can use the Access Bus if you have a genuine mobility problem.  For example:

  • You are a wheelchair user
  • You have difficulty walking
  • You have a sensory impairment (blindness or deafness) or
  • You are unable to get to the bus stop because of your health.

Where will the Access Bus pick me up?

The Access Bus will pick you up from your home address.

Where will the Access Bus take me?

The Access Bus goes to shopping and leisure destinations, depending on where you live, including:

  • Metro Centre
  •  Prince Bishops Centre, Durham City
  • Arnison Centre, Durham
  • Bishop Auckland Town Centre
  • Darlington Town Centre
  • Hartlepool Town Centre

Download a copy of the latest timetable to find out when and where the Access Bus is operating from your area. (list of .pdf timetables provided under 'Related Information')

How much does the Access Bus cost?

The cost of the return fare is £1.50-£2.50 per passenger.

Is the Access Bus suitable for wheelchairs?

All vehicles are fully accessible for people who are disabled or have mobility problems.  Drivers will assist you on and off the vehicle if necessary.

Wheelchairs and mobility scooters can be taken on the bus after being assessed as suitable for carriage.  Small shopping trollies and rollators can also be taken.

A carer or companion can travel with you if you need someone to accompany you. You must include them when you make your booking.

When does the Access Bus operate?

The Access Bus operates Monday to Friday to a set timetable.  Your journey may be shared with other users.

How do I book the Access Bus?

To book the Access Bus contact us.  The booking line is open Tuesday to Thursday 8.30am to 5.00pm and Friday 8.30am to 4.30pm. Alternatively, you can do it online:

Apply to use the Access Bus service

Your membership will be processed within seven working days.

Bookings can be made up to two weeks in advance of travel.  However bookings are made on a first come, first served basis so it's best to book as early as possible.

Contact us
Travel Response Centre
03000 269 999
Our address is:
  • Sustainable Transport
  • Durham County Council
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UQ
0191 389 8181
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