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Hospital transport services


Find out about travel options for patients who have trouble getting to health appointments.

Patient Transport Service

Operated by the North East Ambulance Service (NEAS) the service provides pre-planned non-emergency transport for patients who have a medical condition that would prevent them from travelling to a treatment centre by any other means, or who require the skills of an ambulance care assistant during the journey.

For information, including how to book or to check eligibility visit the NEAS website.

Help to Health

This pre-bookable countywide volunteer driver service, operated by charities Supportive and Volunteering Matters, on behalf of County Durham's clinical commissioning groups and Durham County Council, helps patients attend hospital and other health appointments.

For information, including how to book or to check eligibility visit Help to Health.

Other volunteer transport services

British Red Cross offers door-to-door transport support for people affected by crisis to access medical appointments and essential daily needs.  For more information visit British Red Cross - where we work or contact 0191 384 1360. 

Daft as a brush cancer patient care provides transport for outpatients who are undergoing chemotherapy and radiotherapy cancer treatment.  If you think this service could help you or someone you know speak with your nurse or consultant as this service cannot be booked directly.  

Friends of Darlington Memorial Hospital provides a volunteer driver scheme for patients who have difficulty getting to and from the hospital. To contact the friends, call 01325 743 866.

North Tees and Hartlepool NHS Foundation Trust provides a volunteer driver scheme to help patients get to and from their hospitals . For more information visit NHS: volunteer driver or call 01429 522 550.

Link2

Link2 is a pre-bookable bus service for people making journeys (up to five miles) where there is no other suitable bus, for example in rural areas where bus services may be limited, or those unable to access mainstream public transport due to mobility issues.

Fares are the same as regular bus services and are paid when you get on the bus. Concessionary pass holders travel for free. Link2 buses run Monday to Friday from 8.00am to 6.00pm.

Our Link2 web page provides full details including eligibility criteria and how to book.

Contact us
Travel Response Centre
03000 269 999
Our address is:
  • Sustainable Transport
  • Durham County Council
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UQ
0191 389 8181
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