Our payments system will not be available between 1.30pm on Tuesday 24 January and 1.30pm on Wednesday 25 January. We apologise for any inconvenience this may cause.
Answers to common questions about household rubbish and recycling collections.
Please enter your house number and postcode into the 'My Durham' section of our website. You can download a collection calendar which tells you which bins are emptied on which day.
There are some households who are unable to use wheeled bins.
If you live in one of these you should have separate instructions about your bin collections. Contact us if you're unsure what these are.
Yes - you can put out extra recycling in plastic carrier bags or clear bags.
Do not use black bags. They will not be picked up as our recycling crews won't be able to see what is in them.
Last year, we collected more than 8,000 tonnes of glass, 18,700 tonnes of paper and card, 2,000 tonnes of tins and cans and 1,700 tonnes of plastic.
Watch this video to see what happens to the items you recycle when we've collected them.
Currently your recycling is delivered to one of three local companies for sorting before it is sent for reprocessing into: