Ask for a new bin
Has your bin been damaged, lost or stolen? Have you recently moved into a new home? Do you have six or more people in your household and need more bin space?
If your bin has been damaged, we may be able to repair it free of charge.
There is a £20 charge for a replacement bin. After the initial £20 charge - if your bin goes missing again within a calendar year, we will replace it free of charge. If your recycling box is lost or stolen, we'll send you a replacement free of charge.
I need an extra bin
Most households will fit all their waste into their rubbish bin if they are recycling as much as possible. Excess household waste can be taken to your local Household Waste Recycling Centre (tip).
If your household has six or more people permanently living there, you can apply for an additional bin. Before you apply, consider ways to cut down your waste.
Garden waste bin
If you would like an extra garden waste bin you will need to pay the £20 fee and the additional subscription to empty the bin.
I have just moved into a new home
If you have just moved into a new-build property we will provide you with a rubbish and recycling bin and box free of charge. If you move into an existing property you should use the bins that are already at that property. There is a £20 charge for a replacement. Please contact us to ask for one.
Privately rented properties
If you are a tenant of a private rented property, it is the responsibility of your landlord to provide refuse and recycling containers at the property. Please contact your landlord to arrange this.
- Customer Services
- 03000 26 0000