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In person


You can get help and information about council services from our Customer Access Points and customer surgeries.

Customer Access Points

Visit our customer access points if you would like to speak to a customer services officer in person. Click on a link below for details of opening hours and services available at each location:

New appointment system

You'll need to contact us to make an appointment if you have a query about council tax or housing benefit.

Customer surgeries / other centres

  • Bishop Auckland library: You can see a customer services officer about council tax and housing benefits at the customer surgery which is based here on Thursdays and Fridays. Appointments can be made between 10.00am and 5.00pm on Thursdays and 10.00am and 4.30pm on Fridays. Contact us to arrange an appointment.

  • Newton Aycliffe library: You can see a customer services officer about council tax and housing benefits at the customer surgery which is based here on Tuesdays between 10.00am and 3.00pm. Contact us to arrange an appointment. Please note, Newton Aycliffe Library has recently moved. Please see  for details of the move.
  • Peterlee Customer Surgery: You can see us about council tax and housing benefits.
  • County Hall
Contact us
Customer Services
03000 26 0000
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