Reasons why your bin might not have been emptied and how to report a missed bin collection.
Report that a bin hasn't been emptied - please check that none of the reasons below apply before you do so.
Our bin crews keep a record of any problems they encounter on their rounds. Your bin might not be emptied if you:
Please enter your house number and postcode in the My Durham section of our website. You can download a collection calendar which tells you when your bins will be emptied.
In periods of bad weather, or other situations outside our control, you can find up to date information about council services such as bin collections on our disruptions, closures and warnings web page.
You will need to wait until your next fortnightly collection date. Alternatively you could take recyclables to one of our Recycling centres (tips).