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Apply for Care Connect


This page tells you how to apply for Care Connect.

How to apply

You can apply directly for our Care Connect service or Social Care Direct can help you Get your care needs assessed to determine your support needs and whether an alarm is appropriate for you. For more information about Care Connect see Care Connect, our alarm service page.

Apply to join the Care Connect service online. You don't need an account, just select the option 'Continue anonymously'. Make sure you include your contact details so that we can answer your question.

Urgent referrals

If you have an urgent referral outside of normal office hours (after 5.00pm weekdays and weekends/bank holidays) please contact us by phone (available 24 hours) and we will deal with your referral immediately.

What happens once you have applied?

We will agree a suitable date to visit you in your own home, conduct a survey and to gather personal data, this is so that we are aware of your personal needs. A monitoring alarm unit will then be installed.  

How much does it cost?

From April 2018 to March 2019 the charge is £5.00 per week + VAT. There is an additional charge of £3.07 per week + VAT if a SIM card needs to be installed in the alarm unit.

There is a one-off connection charge of £25, this will be advised at installation.

Additional features can be incorporated into your support package, at a small charge. These include (all prices subject to VAT):

  • Reassurance call - £1.30 per call
  • Weekly visit - £15.59 per visit
  • Additional/replacement/lost pendant - please contact us to confirm cost
  • Smoke detector - £65.80 + 65p per week monitoring costs

No VAT is chargeable if a VAT exemption form is completed:

If you are unsure whether you are eligible for VAT exemption, please contact the HM Revenues and Customs on 0300 123 1073 before filling this form in.

Cooling-off period

Our agreement with you allows you to access the service for up to 21 days before we request any payment. If at any time during this period you wish to terminate your agreement with us, the equipment will be removed without any charge. However the connection fee will still be payable.

How we use your information

To find out more about how we use your information read our  Icon for pdf Privacy notice - care connect (PDF, 68.2kb) .

Contact us
Care Connect
03000 262 195
Our address is:
  • Durham County Council
  • Chilton Control Centre
  • Chilton Depot
  • Chilton
  • County Durham
  • United Kingdom
  • DL17 0SD
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