About the Care Connect alarm service

Care Connect is a 24 hour, seven day a week, 365 day a year alarm service that provides monitoring and response if you need help at home. We give you the support to remain living independently.

How Care Connect can help

We help thousands of vulnerable people across County Durham who use our service. So how could it help you?

Our alarm allows you to call for assistance at one push of a button if you feel unwell, have an accident, or have a fall at home. We will immediately reply to your call, make sure you're okay or call the emergency services.

Not only will you feel safer in your own home, but your personal alarm will also offer peace of mind to your family and friends.

Read our Icon for pdf Care Connect leaflet (PDF, 1.4mb) to find out more or watch our short video to see how the service works.

Icon for pdf Care Connect video transcript (PDF, 99.9kb)

Setting up the alarm service

Our alarms are user-friendly. A Care Connect Responder will come to your home at a scheduled time to set up the alarm and provide a demonstration of its operation. They will also guide you through placing a test call so you can witness the equipment in action and answer any questions you may have.

If you need additional support you can also apply for Telecare - sensors to keep you safe and independent at home. Our telecare service can provide you with the use of sensors and other equipment that can recognise when there is a problem or emergency situation in your home.

How to apply

See our Apply for the Care Connect alarm service page.

How we have performed and what people say

Care Connect annual performance report

"Out of all the outside agencies and people I've dealt with concerning my mother's care, Care Connect are by far the best. It's a brilliant and efficient service, thank you all for your help".

"Your Response staff are a credit to your organisation, they displayed a high level of care, consideration and patience which was beyond the call of duty. Thank you for your kind and considerate help".

"We received splendid assistance from two of your Response staff. My husband had a dizzy turn and could not get up. We rang Care Connect and for an ambulance. Very promptly, and before the ambulance, your staff arrived and managed to help. They even waited to make sure he was alright even though they were due to go off duty. We cannot praise them too highly for this efficient help, they are a credit to your organisation".