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Garden Waste Collection Service survey

We would like to hear your views on the garden waste collection service provided to residents of County Durham.


The garden waste collection service is a discretionary service for residents in County Durham. In 2015, we could no longer fund the service and like many other councils, we introduced a subscription fee to ensure the service remained available.

The fee applies to all garden waste collections, including the service operated by Teesdale Conservation Volunteers (trading as Rotters) and consists of 17 fortnightly collections per year.

We carried out this survey to find out what residents think of the garden waste collections currently in operation.

The closing date for responses was Friday 30 June 2017.

What happened?

We carried out a survey on the garden waste collection service in May and June 2017 over a period of six weeks.

The survey was carried out by emailing all those who had previously signed up online and distributing paper copies to local public venues.

We received 6,898 survey responses. Your feedback told us that 84 percent of respondents were satisfied with the garden waste collection service, 85 percent said they would subscribe to the service in the future and the preferred period for the 17 collections was between March and November. 

We would like to thank those who took the time to take part in the survey.  Your feedback has been extremely valuable and has helped to inform our 2018 garden waste collection service.

Further information

To keep up to date with garden waste collections and for more information about this service, please see our Garden waste collections.

Contact us
Garden waste consultation
03000 266 099
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