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The leaders of the seven local councils, the North of Tyne Mayor and Northumbria's Police and Crime Commissioner encourage people to work together to move out of Tier 3 as quickly and as safely as possible.

Save money on your energy bills


Free and impartial advice to help you save money on your energy bills and keep your home warm is available from our Managing Money Better Service

What to do if you can't afford to top up your prepayment meter

Tell your supplier if you can't afford to top up because you're ill with coronavirus or following guidance to 'self-isolate'. You'll find their contact details on their website or on your bill.

They'll try to help you find other ways to keep your energy supply connected. For example:

  • let someone else top up for you
  • add funds to your account
  • send you a pre-loaded top-up card

You'll need to pay back any credit your supplier gives you - ask them when and how you'll need to do this.

If your meter is outside and it's safe to get to it, it's a good idea to leave it unlocked. This means someone else could top it up for you.

For more information see: Citizen's Advice: you can't afford to top up your prepayment meter.

Help with energy bills and energy debts

We can help you reduce your energy bills by finding a more competitive tariff and switching supplier, as well as offering fuel debt advice.

The average home energy bill is now £1,340 per year and there are many tariffs available from utility companies which can be confusing.

If you own your own home or rent privately we may be able to offer you Advice on boilers, insulation and other energy saving advice schemes

What we do

An experienced energy advisor from the Managing Money Better service can visit your home to carry out a free home energy assessment, which will include:

  • assessing your fuel bills and help you to switch suppliers if savings can be made
  • making sure you understand your heating system and controls
  • understanding your bill and how to set heating controllers 
  • providing energy efficiency advice and arrange practical support, if needed, such as insulation
  • dealing with fuel debt, including negotiation of affordable payment arrangements and grant applications to Charitable Trusts for arrears and essential household items
  • dealing with complex energy issues such as disputing a bill 
  • accessing grants for insulation, gas boilers and other energy efficiency measures 
  • energy benefits or schemes (for example Warm Home Discount and the Priority Services Register)
  • budgeting for ongoing energy consumption  

In addition to advice on your energy bills, they can:

  • making referrals to Welfare Rights for advice on benefit entitlements
  • help with money management, including budgeting
  • refer you to other relevant services that can help with finances, debt and home improvements if necessary

How to apply

Apply for our Managing Money Better scheme - please contact us for further details.

Contact us
Warm Homes Durham
03000 268 000
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